My job description was designing an onboarding journey, which was required when signing up for one or more of Trustpower’s range of products.
Once a user selects a product, they are then directed through a product fulfilment journey, consisting of a questionnaire and form fields to fill out. Once the user has signed up, they are then directed to an account setup process, which they can complete straight away, or choose to finish at a later date. The account set up journey starts off with a “what happens next process”, outlining all the steps required to activate their account. Once activated the user can then access an account overview within the website or through a downloadable Trustpower app, which they are encouraged to do so throughout the activation journey. Users can then track their installation schedule and when they will receive their promotional special offer, alongside all the other useful features such as view and pay bills, data usage if applicable, as well as fault and outage alerts.
View website HERE
