Companion app
I have been contracted as a UX/UI designer for Eroad, a company specialising in trucking fleet management technology. The first product that I was involved with, is a product called the Companion app. This is a mobile phone app that works as a companion to the in-cab product software called the Ehubo. This is a workflow management software product, that truck drivers use to manage their journeys, hours of service, duty categories, logs, vehicle inspections, etc.
This is a highly regulated environment and truck drivers are obligated to use this product. It basically rules their day to day work life. The companion app is a product that now allows the driver to do admin outside of the truck cab, giving them more freedom and flexibility to do their job. I worked closely within an agile team including Business analysts, Product owners and Developers. While on this project I have been the product designer responsible for the following:
- Log in and log out scenarios
- Electronic login device (ELD) user journeys, screen architecture and UI, including:
- Edit logs, pending edits, unidentified trips, log certification, error scenarios, duty status, edit duty status
- User interview facilitation
- User testing
- Overseeing UX/UI during build stage and beta testing
Screens above showcase the dashboard. Different scenarios are displayed including notifications of actions to be taken, setting and configuration of Hours of Service, sign in PIN code and daily checklist accordion activated. The dashboard shows at a glance, hours of service status, duty status, leaderboard scores, fuel settings and daily checklist notifications. There is also a main menu displayed at the bottom of the screen with navigation points to all the main features of the product.
Screens above showcase the Certify logs section. Different scenarios are displayed including logs by date, which show a graph of hours of duty, any violations accrued during this period and whether the date is certified or not. The scenario above showcases the certification of logs, along with a multiple selection screen, a summary page and success message.
Screens above showcase the change of duty status section. Different scenarios displayed include the duty status landing screen. From this screen the user can turn their duty status on or off. They are required to input in a location and add any remarks, predictive chips are displayed, based on past remarks, which can be selected. Other screens display a modal asking the driver to confirm the change and also a success toast message.
New generation tablet sized in-cab product
The current project I have been working on, is a new generation tablet sized product, that will replace the current in-cab software. This has been an exploration into all the future features and functionality that this product will incorporate, along side the current product capabilities. Features explored include text messaging, route and map integration, manifest and cargo management, incorporating signature, photo and comment capture, voice assistant technology, visual and audio notifications, hours of service incorporated into the drive screen, etc.
While on this project I have been the product designer responsible for the following:
- Discovery and competitor analysis
- User journey scenario documentation
- UX research and user requirement/needs documentation
- Interaction architecture, design and how the user interacts with site functionality
- Visual, interface and information design
- Mid-fi and Hi-fi prototypes
Screens above showcase the dashboard. Different scenarios are displayed including notifications of actions to be taken, setting and configuration of Hours of Service, sign in PIN code and daily checklist accordion activated. The dashboard shows at a glance, hours of service status, duty status, leaderboard scores, fuel settings and daily checklist notifications. There is also a main menu displayed at the bottom of the screen with navigation points to all the main features of the product.
Screens above showcase the drive screen. This screen takes over as soon as the driver starts to drive the truck. It needs be non distracting for the driver, as their focus needs to be on the driving. Driving instructions are relayed verbally. The example above shows the scenario of the driver going over the speed limit. The warning screen takes over, as well as verbal instruction to reduce speed. The driver can also be verbally alerted to any traffic delays or incidents ahead, with suggestions of rerouting to avoid these. The driver can also have the option of seeing their hours of service dials and current duty status displayed on the drive screen as well.
Screens above showcase the manifest section. The landing screen displays the pick up and delivery manifest in order of time schedule. The driver selects a pick up or delivery module and is taken to the manifest detail page. From here they can get signatures, take photos, record payment and write any comments. As well they can see written description of the load, get directions and sign it off.
Screens above showcase the Certify logs section. Different scenarios are displayed including logs by date, which show a graph of hours of duty, any violations accrued during this period and whether the date is certified or not. The scenario above showcases the certification of logs, Forms and manner screen, a summary page and success message.